We believe you should be able to make informed decisions about your personal data.  This Privacy Policy explains what kind of personal data FUGO Hotels and its affiliates ("FUGO Hotels", "us", "we", or "our") collect, why we collect it, how we use it, with whom we share it, and what we do to protect it, both through our website www.fugohotels.com.

Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). Personal Data includes data that directly identifies you — such as your  name, address, date of birth, occupation, phone number, e-mail address, bank account and credit-card details, gender, identification or other government issued identifier of our users and non-users in your mobile phonebook, health data, financial related information, and biometric information; including other information or data that can indirectly and reasonably be used to identify you — such as the serial number of your device.
Please take a moment to familiarize yourself with our Privacy Policies, accessible via the headings below, and contact us if you have any questions.

What personal information do we collect?
Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect or receive about you could include the following categories of information:
•    Identity information – such as name, age, gender, passport information or data from government-issued identity cards or from your accounts created on our websites;
•    Contact information – such as your home address, zip/postal code, email address and phone number;
•    Images – such as CCTV images, publicly available photographs and images captured at events or during your stay;
•    Financial and payment information – such as your credit card details, itemized spending, billing address, and transaction history;
•    Reservation information – such as the type and location of the rooms you reserve and the dates of your reservations;
•    Health information – where disclosed and relevant to the provision of services;
•    Preference information – such as special requests, service issues and other preferences for your stay;
•    Public information – such as when we review public platforms to understand what you are saying about us or the hospitality industry;
•    Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, IP address, geolocation, operating system and version, and mobile network information and unique device identifiers); and
•    Correspondence information – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

How do we use your personal information?
For each of the categories of personal information described above, we use your personal information for the following purposes:
•    to enable you to use our websites
•    to help us recognize or identify you and any accounts or profiles you hold with us, for instance as a visitor to our websites or as a Guest and/or Owner;
•    to provide superior customer service to you;
•    to assist us in making your reservation and providing the services you request at any of our properties;
•    to process transactions through our websites (including taking payment for purchases you may make through our websites) and to assist in any inquiries about your transaction;
•    for billing purposes in relation to your stay with us;
•    to confirm prior transactions and reconcile statements or invoices;
•    to consolidate your accounts on our websites;
•    to send you newsletters or marketing communications regarding our properties or products and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
•    to personalize and enhance your online and guest experience;
•    to conduct surveys or focus groups to receive your views of our properties and service delivery (if, where required, you separately provide your consent to this);
•    to respond to a specific “Information Request” from you about one of our hotels, resorts or residential properties and deal with any other enquiries, correspondence, concerns or complaints you have raised;
•    for marketing, advertising and promotional purposes, such as through one of our on-line promotions or on third party social networks, consistent with your preferences and applicable law;
•    if you create an online profile or account on a website, or become a Guest or our Memberships, to create a profile about you;
•    to analyze customer trends and insights; and
•    to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.
Occasionally we will combine information from a number of website visitors, Guests and Owners to better understand trends and your expectations. When this occurs, all customer identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual or household.

On what basis do we use your personal information?
We use your personal information on the following basis:
•    to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
•    to enter into agreements with you, and to perform our agreement to provide services to you when you stay or otherwise engage with us;
•    for legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
•    because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes. See the “Your rights” section for more information about the rights that you have if we process your information on the basis of your consent;
•    for purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Notice; or
•    for the establishment, exercise or defence of legal claims or proceedings.

How and from what sources is personal information collected?
For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:
•    when you create a profile or sign in to access an existing profile or account on our websites;
•    when you make a purchase through our websites;
•    when you make a reservation online or by contacting a particular hotel or resort directly; and during your stay at a hotel, resort, , including information provided during check-in

We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from FUGO Hotels
We may also receive information about you from other sources, such as our business partners and trusted third party service providers, publicly available sources, from other members of your traveling party or other individuals. We may also combine information that we have about you from various sources, including the information that you have provided to us.
Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.

TERM & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW AND ANY OPERATING RULES OR POLICIES THAT MAY BE PUBLISHED FROM TIME TO TIME BY US AND/OR MADE AVAILABLE AT THIS WEBSITE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, PLEASE DO NOT ACCESS THIS WEBSITE, OR ANY PAGES THEREOF AND DISCONTINUE YOUR ACCESS IMMEDIATELY.

The www.fugohotels.com site and the app ("Site") is managed by FUGO Hotels & Resort including its subsidiaries and affiliated companies. By accessing and/or using any part of the Site, you acknowledge that you have read and understood, and agree to the Terms of Use (“Terms”) and other terms and conditions in relation to the Site as referred to in these Terms. If you do not agree to be bound by these Terms, you may not access or use any part of the Site. These Terms constitute a binding legal agreement between you as an individual user (“you” or “your”) and FUGO Hotels. You must be at least eighteen (18) years old to use the Site.

Please note that we may change, modify, add and delete these Terms at any time where this is necessary to comply with any law or regulation binding on us or to reflect a change to our operational practices, provided that we will use reasonable endeavours to provide notice of material changes on the Site. Every time you use the Site, please check these Terms to ensure that you have reviewed the current version. By continuing to use any part of the Site after such changes to these Terms, you hereby agree and consent to these changes and its application to you.

If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions applicable to such services, which will be made available to you when you use those other services.

SCOPE OF OUR SERVICES
Through the Site, FUGO Hotels provides an online platform where you can browse temporary accommodation and lodging (as applicable), event and experiences, or other services (“Services”). Users can make bookings of services provided by hotels, events on the Site. We will provide a booking confirmation via email. We reserve the right to refuse the booking in accordance with these Terms.
Although we will use our expertise with caution in performing the Services, we do not verify, and do not guarantee, that all information provided by us that is available on the Site is accurate, complete, correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the Site or otherwise), inaccurate, misleading or false information of website or non-delivery of information correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the Site or otherwise), inaccurate, misleading or false information of Vendors or non-delivery of information.

CANCELLATIONS
By making a booking, order or reservation through the Site, you accept and agree to the terms and conditions of applicable, including policies regarding cancellation and/or absence, or your specific requests which may be given from us. FUGO Hotels is not responsible for any violation of these terms and conditions, or which are based on the user’s specific requests, so please read terms and conditions carefully before you make a booking, order or reservation through the Site.
Regarding refunds, including by means of credit card chargeback, and subject to any applicable rights you may have at law, FUGO Hotels may have the right to withhold or take part of the amount paid to reimburse the reasonable costs that have been incurred in connection with the cancellation.

SPECIAL REQUESTS
In the event of any special requests (for example: rooms to be easily accessible by wheelchair, wheelchair assistance for people with disabilities at the hotels or event, change of name, change of date, adding “memberships” points or equivalent, availability of the event’s, special equipment/tools needed for the event packages or equivalent), the user can insert the request when making a booking on the Site or contact the hotel directly (as applicable). The request will be addressed at the Hotel’s, based on availability and other factors. Your special requests may be subject to additional charges and/or fees by the relevant based on the discretion and/or policy of the relevant.
In the event of rescheduling (including but not limited to changes of date) by the user, FUGO Hotels reserves its rights to cancel any new bookings created through the rescheduling process if the initial booking is no longer valid (including but not limited to instances where the accomodation has actually been used or refunded).

PRICE AND PROMOTION
We may offer lower prices and/ or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies. If there is any promotion provided directly by others vendor, then the rights and authority over the promotion will be fully under that FUGO Hotels separate terms and conditions and will not apply to the reservation conducted through web.

ADDITIONAL CHARGES & REFUNDS
Each price listed on the Site is only available with certain conditions and these prices may change depending on the availability of booking, length of booking and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances it may not include taxes and other service charges (other facilities charges (if any), and other charges/fees which may arise from the use of services other than those provided by FUGO Hotels (if any)). You agree that you are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. You must verify the booking on the booking sheet, and you may cancel the booking at any time before the final confirmation is done. Prices shown are detailed so that you can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to you. If there is a discrepancy in the amount paid, FUGO Hotels will provide an email notification of the amount to be paid by you. In the event that you cancel the booking before paying in full any existing shortcomings, FUGO Hotels will refund the amount paid or, subject to any applicable rights you may have at law, refund an amount reduced by the reasonable costs incurred by FUGO Hotels as a result of the non-payment. If you have any questions about the Services, you can contact FUGO Hotels Customer Service. For any other cancellations, subject to any applicable rights you may have at law, as well as FUGO Hotels policy, FUGO Hotels will first investigate and verify applicable booking prior to providing refunds of the same amount paid by you, less any applicable costs incurred by FUGO Hotels , including however not limited to processing and administrative surcharges, inter-bank transfer fees, credit card fees etc. (“Refund Amount”). Upon successful verification by FUGO Hotels , refunds will initially be offered to you in the form of electronic vouchers (e.g. FUGO Hotels Coupon, FUGO Hotels Points, and/or Hotels Voucher) FUGO Hotels will work with you to refund amounts already paid by you, reduced by the reasonable costs incurred by FUGO Hotels (e.g. inter-bank transfer fees). Refunds may not be immediate depending on your initial mode of payment. Refunds will be made by means of credit card chargeback if this option is available and you request it. You can contact FUGO Hotels Customer Service for further details on the estimated duration for receiving your refund and we will assist you as best as we can.
FUGO Hotels is not responsible or liable for any cancelled issuing of events, e-vouchers, or other transactions caused by inaccurate transfer amounts, or exceeding the time limit for transfers or any payment that is not being made directly to FUGO Hotels bank account or FUGO Hotels payment channels.

ADDITIONAL CHARGES FROM HOTELS
Please note that all prices for hotel reservations provided through our Site (the “Hotel Prices”) are based on your selections, such as for the requested period of stay and number of guests, unless otherwise specified. Hotel Prices are quoted per room and per night, unless otherwise specified. You are responsible for verifying whether your selection and any additional requests or services are reflected in the price displayed on the Site (please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site) and/ or in the email-coupon confirmation. Breakfast is usually not included, unless otherwise stated. Hotel resort fees and other mandatory costs (see description below) and local taxes, tourist, or occupancy charges (if any) will be paid by you and are usually not considered in the Hotel Prices unless otherwise stated. You are responsible for verifying any explanations or policies provided by the hotel on the Site. Insurance of any kind is not included in the Hotel Prices, unless otherwise stated. The standard hotel room reservation is for one or two guests; an additional charge will usually be required for an extra bed. The hotel can refuse to accept additional guests if not notified in advance.
Please note that some hotels may charge you a resort fee but may require additional charges (or the like) to use certain services. The resort fee is usually not included in the Hotel Prices; more details will be included in the hotel’s description on the Site. You may also be charged directly by the hotel for products and services including but not limited to: energy surcharge, baggage handling fees, the cost of delivery of newspapers, in-room security costs, travel/tour fees, or the cost for cleaning the rooms under extraordinary circumstances. This practice of additional hotel charges is beyond FUGO Hotels control.
Optional incidental expenses and personal consumption charges (such as those incurred during the Hotel stay) are not usually included in the Hotel Price. Such charges include but are not limited to: parking fees, in-room minibar charges, telephone charges, room service, food and beverage costs, special (gala) dinner costs, movie rentals / movies-on-demand, and Internet usage costs. During certain peak holiday seasons, some hotels may make their special dinners compulsory (such as for the New Year, Christmas, Chinese New Year and other events). Such charges are not included in the room rate but will be displayed on the booking form. Please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site. If you are unsure whether or not a charge is included in the tariff, please contact FUGO Hotels Customer Service to clarify.
Certain hotels may add fees for transport or transfer to and from the airport. This is a common practice for travelling between islands, in order to reach the hotel. Such transportation is always governed by the hotel and is offered by or on behalf of the hotel, which is responsible for the transportation service. In some jurisdictions, hotels may be required by law to directly collect occupancy tax or local city tax from guests. Government authorities may also declare additional taxes and may require the hotel to collect such taxes directly. You agree to pay any and all of such taxes/costs to the hotel directly upon checkout, unless otherwise specified. If you have any questions, please contact FUGO Hotels Customer Service regarding any additional costs that may be included in the Hotel Price

USER ACCOUNT You must create an account to use the Services. We will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when you register to set up an account. You must provide us with an accurate, complete, and latest information and agree to provide us with any proof of identity that we may reasonably request. We will collect, use, disclose and process your personal information in accordance with our Privacy Policy, available here.
Only you can use your own account and you represent and warrant that you will not authorize any other party to use your identity or your account for any reason, unless permitted by FUGO Hotels.
You cannot assign or transfer your account to any other party.
You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized use of your account or identity, order(s) received from such unauthorized use shall still be considered as valid orders and we will process such order(s). Subject to any rights you may have at law, you hereby declare that FUGO Hotels is not responsible for any loss or damage arising from the misuse of your account in accordance with this clause
If you no longer have control over your account, you are required to immediately notify us (e.g., your account is hacked in any way or your phone is stolen) so we can temporarily block and/or inactivate your account. Please note that you are responsible for your use of your account and may be liable for your account even if your account is misused by others.
FUGO Hotels has the full right to temporarily block, delete, or deactivate your account at our sole discretion and for any cause without giving reasons for blocking, deletion, or deactivation of your account provided that this will not affect our obligations to provide any Services that have been purchased by you prior to that time (unless we also cancel those Services as permitted by these Terms). The reasons for blocking, deletion, or deactivation of your account may include but are not limited to:
breach of these Terms, prohibitions in law or regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, you are providing inaccurate, erroneous or misleading information, your inappropriate behavior, threats, or insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, or you are listed on any “black lists” or “watch lists” by governments or international organizations.

MEMBERSHIP PROGRAM
By registering with FUGO Hotels, you will automatically be a member of our loyalty program named FUGO Loyalty” operated by FUGO Hotels.
As a member of FUGO Loyalty you will gain access to the points, promotions, discounts, features, or other benefits offered by FUGO Hotels and/or third party merchants as made available from time to time on the Site. For avoidance of any doubt, we may, to the extent permitted by law, from time to time change, remove, or make unavailable part or whole points, promotions, discounts, features, or other benefits offered by us in accordance with applicable laws, provided that we provide reasonable prior notice of changes on our website.
For full information regarding points and its qualification,
please refer to https://www.fugohotels.com/loyalty-points

PAYMENT DETAILS AND PROCEDURES
Payments are made in the amount and currency as stated, not including bank fees or any other charges by FUGO Hotels.
FUGO Hotels does not collect taxes or levies. If a hotel or city destination charges taxes, those taxes are the responsibility of the user.
For all forms of reservations, you must make payment within the specified time limit. If the payment is not made, then FUGO Hotels reserves the right to cancel all reservations.
Payment methods include but are not limited to bank transfer and credit card. For payment by bank transfer, you must provide the bank transfer receipt as proof of payment of reservations listed in the FUGO Hotels confirmation email. You must follow the procedures contained in the confirmation email.
For other payment methods such as credit card, you must follow the procedures stated by FUGO Hotels and/or the relevant payment service provider.
After you make full payment, FUGO Hotels will place the order and issue a reservation code, which will be accompanied by